Member-only story
Work Should Fill You With Joy Not Dread
Your job determines your quality of life
From November 2017 to October 2018, I worked in an office dealing with insurance claims.
My job was to decide whether someone was missold insurance when they took out a loan or credit card with a particular company in England.
The scale of the claims was enormous. For an idea how of big, one bank, Lloyds, paid out almost £22 billion. To put into perspective just how ridiculous that figure is, it’s more than the bank’s combined annual profits of £15 billion from 2011 to the present day!
Five days a week from seven in the morning till three in the afternoon, I would sift through these claims at my computer surrounded by colleagues doing the same job.
If you wanted a job in the UK, this was one of the easiest to acquire. However, it was also one of the most boring and unfulfilling.
Most of the claims were very similar. Once you got to grips with how the various computer systems and how to settle the claims, the job became very mundane.
You could tell within a few minutes whether you could settle the claim or you needed to do more investigating. Sometimes, you had to ring up the customer for more information. That was about as exciting as things got.
